SMART Lab
FAQ
Question Summary:
- How many hours do I need to be in the SMART Lab per week?
- Do the SMART Lab hours have to be done in one session?
- How do I check how many hours I have accumulated this week?
- I did hours this morning but when I checked with the front desk staff, the time does not show up. So did my hours get counted?
- Why do I need to log-in and log-out at the front desk?
- How do I ask for help from a tutor?
- How quickly will my question be answered?
- Why won't tutors give me the answer to my problem?
- Can I work with other students in the lab on homework?
- Can I work with other students in the lab on quizzes?
- Can tutors help me with quizzes?
- If I forget my calculator can I borrow one from anywhere?
- What do I need to bring to the test?
- What calculator can I use on my test? In the lab?
- How do I make a test reservartion?
- Can I leave the lab while I am working?
- I can't access MyLab Math from my computer at home. What can I do?
Question and Answers:
Q: How many hours do I need to be in the SMART Lab per week?
A: All students must complete a minimum of two (2) hours in the SMART Lab each Lab week.
Q: Do the SMART hours have to be done in one session?
A: No, you can accumulate the required hours over multiple sessions within that Lab week.
Q: How do I check my how many hours I have accumulated this week?
A: Check with the SMART Lab front desk staff. They can tell you all your accumulated lab hours up through the previous day. For time accumulated in your current session, refer to Elapsed Timer on your SMART Lab computer's toolbar.
Q: I did hours this morning but when I checked with the front desk staff, the time does not show up. So did my hours get counted?
A: The system updates overnight. So if you check the desk staff on the day your hours were accumulated, they will not show up until the following day.
Q: Why do I need to log-in and log-out at the front desk?
A: When you sign on to a SMART Lab computer your hours are automatically tracked. However, if there is ever a question about your tracked time, the front desk kiosks provide a back-up record of your lab attendance.
Q: How do I ask for help from a tutor?
A: On the SMART Lab computers, there is an icon on the desktop that says "Help Request." Click the icon and follow the prompts to request help from a tutor. They will come right to your seat.
Q: How quickly will my question be answered?
A: This will depend on how busy the lab is and how many tutors, TAs, and Instructors are available. When you click the "Help Request" icon, your request is added to our Virtual Queue. If the lab is busy there may be a requests before you. Please be patient as tutors, TAs and Instructors are working hard to answer all requests in a timely manner.
Q: Why won't tutors give me the answer to my problem?
A: The goal of tutoring is to help you solve problems on your own. Tutors 羞羞视频 questioning techniques which help you to overcome barriers that may prevent you from successfully understanding the material. This may involve discussing a similar problem or asking questions about the conceptual understanding needed to solve the problem.
Q: Can I work with other students in the lab on homework?
A: Yes! You are encouraged to work collaboratively with others on your homework.
Q: Can I work with other students in the lab on quizzes?
A: Quizzes are a time for you to test your own knowledge and prepare for the tests. For these reasons, you should not work with others on quizzes.
Q: Can tutors help me with quizzes?
A: Quizzes are a time for you to test your own knowledge and prepare for the tests. For these reasons, tutors should not help you on quizzes. If you have already submitted your quiz and wish to review the questions you missed before trying again, a tutor can help with that!
Q: If I forget my calculator can I borrow one from anywhere?
A:The SMART Lab does not lend out calculators. The circulation desk on the 1st floor of the library allows student to borrow approved calculators, while supplies last. The approved calculator is also sold in the USF bookstore.
Q: What do I need to bring to the test?
A: You will need your USF Student ID, a pen or pencil, and an approved calculator (TI-30XIIS only). Scratch paper will be provided and collected upon completion.
Q: What calculator can I use on my test? In the lab?
A: You can use a TI-30XIIS on your tests and in the lab. No other models are permitted. You can purchase the approved calculator at the USF bookstore.
Q: How do I make a test reservation?
A: Visit the SMART Lab Test Reservation website. The link is located in your Canvas course, on the SMART Lab Info Canvas page and on the SMART Lab computer desktops. If you cannot locate the link, email us at smartlab@usf.edu, and we will provide it.
Q: Can I leave the lab while I am working?
A: If you need to leave the lab briefly to use the restroom or get a cup of coffee, just log off your computer before you leave. If you need to make or take a phone call, please go to the lobby.
Q: I can't access MyLab Math from my computer at home. What can I do?
A: If you are using the Safari browser on a Mac, try switching to another web browser such as Chrome or Firefox. If this does not work, please contact .
If you still have questions that need answered please send an email to smartlab@usf.edu or call us at 813.974.9944.